# 8x8

8x8 Contact Center is a cloud-based contact center service delivered as SaaS. It is marketed as part of the 8x8 XCaaS platform alongside UCaaS, CCaaS and CPaaS offerings. AI Studio, unveiled in 2026, lets contact center teams build and deploy AI agents on existing platforms.

Page: https://slateindex.ai/brand/8x8 · data of 2026-11-03

## Facts

- Founded: 1987
- Headquarters: Campbell, California
- Employees: 1,001–5,000
- Company type: Public (NASDAQ: EGHT)
- Latest funding: Post-IPO equity raise
- Deployment: Cloud-based SaaS
- Compliance: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, SOC 3, HIPAA (with Business Associate Agreements), Cyber Essentials Plus, CSA Cyber Trust (Advocate level)

## Products

- 8x8 Virtual Contact Center: Cloud contact center product delivered as SaaS.
- 8x8 Work: Named 8x8 product; listed alongside Contact Center in its portfolio.
- 8x8 Connect: Named 8x8 product in its portfolio.
- 8x8 Converse: Named 8x8 product in its portfolio.
- 8x8 CPaaS APIs: Communications platform-as-a-service APIs from 8x8.
- 8x8 AI Studio: Lets contact center teams build and deploy AI agents on existing platforms.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 24 of 48 | 3.6 | 9 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 2.9 | 11.5% |
| google_ai_mode | 1.7 | 3.7% |
| perplexity | 6.3 | 18.5% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “8x8 AI visibility profile”, https://slateindex.ai/brand/8x8, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).