# Ada

Ada is an AI customer service platform for enterprise chat, voice, email, SMS and social. Its Ada Computer module lets the AI agent call business systems through API, code and MCP tools. Other modules include Playbooks, Integrations, Trust & Safety, and Measure/test/coach.

Page: https://slateindex.ai/brand/ada · data of 2026-11-03

## Facts

- Founded: 2016
- Headquarters: Toronto
- Latest funding: Series C
- Deployment: Managed, SaaS-style platform

## Products

- Ada AI customer service platform: AI agent platform for enterprise chat, voice, email, SMS and social messaging.
- Ada Computer: Lets the AI agent call business systems through API, code and MCP tools.
- Playbooks: Module listed on the Ada platform page.
- Integrations: Module listed on the Ada platform page.
- Trust & Safety: Module listed on the Ada platform page.
- Measure/test/coach: Module listed on the Ada platform page for measuring, testing and coaching the AI agent.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 26 of 44 | 1.5 | 3 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.9 | 3.7% |
| google_ai_mode | 2.6 | 3.7% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Ada AI visibility profile”, https://slateindex.ai/brand/ada, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).