# Aircall

Aircall is a cloud business phone and customer communications platform for calls, SMS and messaging, synced with CRM and helpdesk tools. It adds AI Assistants that support staff during calls and AI Voice Agents that answer and resolve routine calls. Sales and support teams use a shared inbox and a team-led phone system on one platform.

Page: https://slateindex.ai/brand/aircall · data of 2026-11-03

## Facts

- Founded: 2014
- Headquarters: New York, NY, United States
- Employees: 501–1,000
- Company type: Private, venture-backed
- Latest funding: Strategic
- Deployment: Cloud-hosted on AWS
- Best for: Sales and customer support teams that run phone, SMS and messaging with their CRM or helpdesk in one workspace.
- Compliance: SOC 2 Type II, GDPR, HIPAA

## Products

- AI Voice Agents: Answers and resolves routine calls, escalating complex issues to staff with full context.
- AI Assistants: Give live coaching during calls, transcribe calls, and update CRM records afterwards.
- AI Assist Pro: Add-on that provides real-time AI coaching during live calls.
- AI Receptionist: Answers inbound calls, books and reschedules appointments, and routes callers to the right team.
- AI Sales Agent: Calls and qualifies inbound and outbound sales leads and passes ready leads to reps.
- AI Messaging Agents: Resolve SMS and WhatsApp conversations 24/7 on existing numbers.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 8 of 48 | 15.8 | 23 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 16.0 | 30.8% |
| google_ai_mode | 7.0 | 11.1% |
| perplexity | 24.3 | 44.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Aircall AI visibility profile”, https://slateindex.ai/brand/aircall, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).