# Amazon Connect

Amazon Connect is a cloud contact center in which contact flows define the customer experience. Agents use a browser-based softphone, the Contact Control Panel, and channels include voice, chat, SMS, web calling and video, and email. Modules include Contact Lens for analytics and sentiment, Voice ID for voice biometrics, and Wisdom for agent assistance.

Page: https://slateindex.ai/brand/amazon-connect · data of 2026-11-03

## Facts

- Founded: 2017
- Company type: Division of Amazon Web Services
- Deployment: Cloud
- Compliance: ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019, ISO/IEC 27701:2019, ISO 22301:2019, ISO/IEC 20000-1:2018, ISO 9001:2015, CSA STAR CCM v4.0, PCI DSS

## Products

- Amazon Connect: Cloud contact center in which contact flows define the customer experience.
- Contact Lens: Analytics and sentiment analysis for contact center interactions.
- Voice ID: Voice biometrics for caller verification.
- Wisdom: Agent assistance.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 7 of 48 | 18.4 | 30 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 29.6 | 61.5% |
| google_ai_mode | 13.0 | 22.2% |
| perplexity | 12.8 | 29.6% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Amazon Connect AI visibility profile”, https://slateindex.ai/brand/amazon-connect, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).