# Avaya

Avaya Infinity is an enterprise customer experience platform that connects customer interactions, enterprise data, AI models, systems and workflows in real time. It can run in cloud, hybrid or on-premises environments, with the enterprise retaining control over data, AI and deployment. Avaya Nexus and Avaya Government Cloud extend the portfolio to critical voice and secure government communications.

Page: https://slateindex.ai/brand/avaya · data of 2026-11-03

## Facts

- Founded: 2000
- Headquarters: Morristown, New Jersey, USA
- Employees: 5,000+
- Company type: Private, owned by former creditors
- Latest funding: Chapter 11 emergence, owned by former creditors
- Deployment: Cloud, hybrid or on-premises
- Best for: Large enterprises and government agencies
- Compliance: PCI, HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, FedRAMP Moderate, DoD IL4 High

## Products

- Avaya Infinity: Enterprise CX orchestration platform connecting enterprise data, AI, systems and workflows with customer interactions in real time
- Avaya Nexus: Critical communications infrastructure offering resilient, secure enterprise voice for regulated and high-stakes operations
- Avaya Government Cloud: Secure government cloud offering unified communications and contact center for federal and public-sector agencies
- Avaya Contact Center: Contact center product marketed under the Avaya Infinity platform, with omnichannel routing

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 25 of 48 | 3.2 | 6 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 3.1 | 11.5% |
| google_ai_mode | 2.0 | 3.7% |
| perplexity | 4.6 | 7.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Avaya AI visibility profile”, https://slateindex.ai/brand/avaya, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).