# Birdeye

Birdeye is software for multi-location brands that runs marketing, reputation and customer experience through AI agents. Its product suite covers online reviews, business listings, social publishing, AI search visibility, messaging, surveys and referrals, managed across every location from one platform. Customers connect it to systems such as practice management and EHR software. Birdeye is headquartered in Palo Alto, California and was founded in 2012.

Page: https://slateindex.ai/brand/birdeye · data of 2026-11-02

## Facts

- Founded: 2012
- Headquarters: Palo Alto, California
- Employees: 1,001–5,000
- Company type: Private, venture-backed
- Latest funding: Round led by World Innovation Lab and Trinity Ventures (date approximate)
- Deployment: Cloud, hosted on AWS in the United States
- Best for: Multi-location brands that need consistent reputation, social presence and customer experience at every location.
- Compliance: SOC 2 Type II, ISO/IEC 27001:2022, HIPAA (BAA available), GDPR (DPA available), CCPA/CPRA

## Products

- Reviews AI: AI agents that automate review requests, responses and review marketing.
- Social AI: AI agents that create and schedule posts, manage multi-location presence and engage customers across channels.
- Listings AI: AI agents that build business profiles and improve local search visibility.
- Search AI: Tracks and improves brand visibility in Google, ChatGPT and other AI answers.
- Marketing Automation: AI agents that build and run email and SMS campaigns for each location.
- Insights AI: Measures sentiment, benchmarks reputation and presence, and recommends actions.
- Competitors AI: Identifies, benchmarks and analyzes competitors.
- Reports AI: Tracks outcomes across search, social and reputation with an always-on reporting agent.
- Messaging AI: AI agents that capture leads, segment audiences and run conversations across channels.
- Chatbot AI: Engages website visitors and answers their questions.
- Surveys AI: Collects customer feedback and analyzes sentiment.
- Referrals: Runs referral campaigns and identifies top advocates.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Social Media Management | 38 of 51 | 0.3 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.9 | 3.7% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Birdeye AI visibility profile”, https://slateindex.ai/brand/birdeye, data of 2026-11-02. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).