# Bloomfire

Bloomfire is a knowledge management platform used for customer support, research and insights, sales enablement and knowledge sharing. Its Ask AI feature answers natural-language questions from certified company knowledge, including connected sources. The platform lists SOC 2 Type II compliance, end-to-end encryption, full audit trails and SSO.

Page: https://slateindex.ai/brand/bloomfire · data of 2026-11-03

## Facts

- Founded: 2010
- Headquarters: Austin, Texas
- Employees: 51–200
- Company type: Private, venture-backed
- Latest funding: Series C (CB Insights lists as private equity), led by Primus Capital
- Compliance: SOC 2 Type II

## Products

- Bloomfire: Knowledge management platform used for customer support, research and insights, sales enablement and knowledge sharing.
- Ask AI: AI feature that answers natural-language questions from certified company knowledge, including connected sources.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Knowledge Management | 12 of 52 | 8.7 | 18 |
| Sales Enablement | 42 of 56 | 0.0 | 0 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 9.4 | 29.6% |
| google_ai_mode | 8.9 | 14.8% |
| perplexity | 7.8 | 22.2% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Bloomfire AI visibility profile”, https://slateindex.ai/brand/bloomfire, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).