# BMC Helix ITSM

BMC Helix ITSM is an IT service management product for running service desk operations such as incident, request and change handling. It is part of the BMC Helix platform, which was carved out of BMC Software and is now a standalone company majority-owned by Montagu. The platform is offered as SaaS on AWS and holds U.S. federal authorizations.

Page: https://slateindex.ai/brand/bmc-helix-itsm · data of 2026-11-03

## Facts

- Headquarters: Houston, Texas, United States
- Employees: 5,000+
- Company type: Private, PE-owned (Montagu majority stake)
- Deployment: SaaS (AWS)
- Best for: Large enterprises and government agencies needing ITSM
- Compliance: FedRAMP Moderate, DISA Impact Level 4

## Products

- BMC Helix ITSM: IT service management for service desk operations.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 26 of 37 | 1.3 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 3.9 | 7.4% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “BMC Helix ITSM AI visibility profile”, https://slateindex.ai/brand/bmc-helix-itsm, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).