# Botpress

Botpress is an AI agent platform for customer support. Its agents resolve tickets end to end, take actions such as issuing refunds and updating accounts, and hand off to a human with the conversation history attached. It works on top of an existing helpdesk or as a standalone helpdesk called Botpress Desk. Pricing is based on monthly conversations, with no per-seat charge.

Page: https://slateindex.ai/brand/botpress · data of 2026-11-03

## Facts

- Founded: 2017
- Headquarters: Montreal, Quebec, Canada
- Employees: 51–200
- Company type: Private, venture-backed
- Latest funding: Series B
- Deployment: Hosted on AWS
- Best for: Support teams whose tickets need judgment and actions across several systems, not only scripted answers
- Compliance: SOC 2, GDPR

## Products

- Botpress Studio: Builds AI agents with a visual flow builder, autonomous LLM nodes, knowledge bases and multi-channel delivery.
- Botpress Desk: A full ticket management system that can run as a standalone helpdesk.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| AI Agents | 18 of 80 | 7.0 | 11 |
| Live Chat & AI Support | 32 of 44 | 0.9 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.9 | 3.7% |
| google_ai_mode | 12.6 | 22.2% |
| perplexity | 7.6 | 14.8% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Botpress AI visibility profile”, https://slateindex.ai/brand/botpress, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).