# Chatway

Chatway is a live chat and AI customer support platform with a shared inbox for website chat, WhatsApp, Instagram, Facebook Messenger and email. Its built-in AI Support Agent answers visitor questions from a website and knowledge base and hands chats to staff when needed. External AI agents such as Claude, ChatGPT and Cursor can connect through MCP and the REST API.

Page: https://slateindex.ai/brand/chatway · data of 2026-11-03

## Facts

- Founded: 2020
- Headquarters: Tel Aviv, Israel
- Employees: 11–50
- Company type: Private
- Best for: Small businesses, ecommerce stores, SaaS companies and agencies

## Products

- Chatway Live Chat: Website chat widget with pre-chat forms, FAQs, canned responses, post-chat surveys and real-time visitor insights.
- AI Support Agent: Built-in AI agent trained on your website and knowledge base that replies across channels and hands off to your team when needed.
- Bring Your Own AI (MCP): Connects ChatGPT, Claude, Cursor and other AI agents to Chatway so they can tag, hand off and help your team.
- Chatway mobile apps: iOS and Android apps for replying to customers and managing chats on the go.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 42 of 44 | 0.0 | 0 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Chatway AI visibility profile”, https://slateindex.ai/brand/chatway, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).