# Chatwoot

Chatwoot is a customer support platform that puts live chat, email, WhatsApp, Instagram, Facebook and other channels into one shared inbox. Its Captain AI agent answers routine questions and hands off to a person when needed, and a multilingual help center is included. It can be self-hosted or used on Chatwoot Cloud.

Page: https://slateindex.ai/brand/chatwoot · data of 2026-11-03

## Facts

- Founded: 2020
- Headquarters: San Francisco, California, United States
- Employees: 11–50
- Company type: Private, venture-backed
- Latest funding: Seed
- Deployment: Self-hosted or Chatwoot Cloud
- Best for: Support teams that want one inbox for chat, email and messaging, with the option to self-host.
- Compliance: SOC 2 Type II, GDPR

## Products

- Chatwoot Inbox: Shared inbox that brings live chat, email, WhatsApp, Instagram, Facebook and other channels into one queue.
- Captain: AI agent that answers routine questions, suggests replies to agents and learns from help center content.
- Help Center: Branded, multilingual knowledge base on a custom domain with AI-powered search.
- Voice: Inbound and outbound calls handled in the support inbox through Twilio or WhatsApp calling.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 19 of 44 | 2.4 | 5 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 1.9 | 7.4% |
| google_ai_mode | 2.6 | 3.7% |
| perplexity | 2.6 | 7.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Chatwoot AI visibility profile”, https://slateindex.ai/brand/chatwoot, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).