# CloudTalk

CloudTalk is a cloud call center and business phone system for sales and support teams. It combines local numbers in 160+ countries, call routing, queues, dialers and call recording with AI voice agents that answer calls and make outbound calls on the same queues. It connects to CRM and helpdesk tools so calls are logged automatically.

Page: https://slateindex.ai/brand/cloudtalk · data of 2026-11-03

## Facts

- Founded: 2016
- Headquarters: Toronto, Ontario, Canada
- Employees: 201–500
- Company type: Private, venture-backed
- Latest funding: Series B
- Deployment: Cloud-based
- Best for: Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues.
- Compliance: SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS

## Products

- AI Business Phone System: Phone system with smart routing, IVR, call queues, power dialers, call recording and live monitoring.
- AI Voice Agents: AI receptionist and outbound voice agents that answer calls and run follow-up campaigns on the same numbers and queues as human reps.
- CloudTalk MCP: Lets AI assistants search calls, read transcripts and manage voice agent campaigns in natural language.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 14 of 48 | 11.5 | 16 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 14.4 | 23.1% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 20.2 | 37.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “CloudTalk AI visibility profile”, https://slateindex.ai/brand/cloudtalk, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).