# Cognigy

Cognigy.AI is an enterprise platform for building, testing, deploying and operating AI agents for customer service across voice and chat. It brings orchestration, evaluation, governance and open architecture into one product. The vendor states it is already running across more than 1,000 brands.

Page: https://slateindex.ai/brand/cognigy · data of 2026-11-03

## Facts

- Headquarters: Düsseldorf, Germany
- Employees: 201–500
- Company type: Division of NiCE
- Latest funding: Seed
- Deployment: Standalone or inside NiCE CXone
- Best for: Enterprise customer service and contact center teams

## Products

- Cognigy.AI: Platform to build, test, deploy, operate and measure AI agents for customer service.
- Agentic AI: AI agents that reason, decide and act, governed by the customer's own rules.
- Voice Gateway: Voice connectivity for AI agents.
- Conversation Analyzer: Conversation analytics using LLM-based evaluation of transcripts.
- Simulator: Testing of AI agents using digital twins and synthetic customers.
- Agent Copilot: Live chat copilot that assists human agents.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| AI Agents | 61 of 80 | 0.9 | 3 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.9 | 3.7% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 1.9 | 7.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Cognigy AI visibility profile”, https://slateindex.ai/brand/cognigy, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).