# Comm100

Comm100 is an omnichannel customer service platform that combines live chat, ticketing and messaging, voice, a knowledge base, queue management and booking in one agent console. Its AI Agent answers customer queries across 12 channels, and its AI tools support human agents with suggestions, analytics, knowledge gap detection and quality scoring. It can be deployed in the cloud or on-premises. The vendor states 223 million annual conversations.

Page: https://slateindex.ai/brand/comm100 · data of 2026-11-03

## Facts

- Founded: 2009
- Headquarters: Vancouver, British Columbia, Canada
- Employees: 51–200
- Company type: Private, independent
- Deployment: Cloud or on-premises
- Best for: Organizations that need AI-powered support across many channels, such as universities, gaming operators, government bodies, banks and healthcare providers.
- Compliance: ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS

## Products

- Live Chat: Real-time chat with text, audio, video and screen sharing, offered in Startup, Plus and Ultra plans.
- AI Agent: Automates customer queries with context-aware AI responses across 12 channels.
- AI Copilot: Gives human agents real-time AI suggestions and automated workflows.
- AI Insights: Provides analytics on chat resolutions, sentiment and other AI-driven measures.
- AI Knowledge: Finds knowledge gaps and drafts new articles from real conversations.
- AI QA: Auto-scores every conversation and turns findings into coaching moments.
- AI Training: Converts knowledge and QA insights into simulation-based training and quizzes.
- Ticketing & Messaging: Manages email, SMS, social and messaging app conversations from one platform.
- Voice: Engages customers with voice calls integrated into the platform.
- Knowledge Base: Delivers answers for customers, agents and AI.
- Queue Management: Streamlines queueing to cut customer wait times.
- Booking: Lets customers book appointments or meetings.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 12 of 44 | 5.3 | 11 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 2.6 | 7.4% |
| perplexity | 13.3 | 33.3% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Comm100 AI visibility profile”, https://slateindex.ai/brand/comm100, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).