# Content Guru

Content Guru sells storm, a cloud contact center (CCaaS) platform for customer engagement, and brain, an AI orchestration layer that provides agent assist, real-time transcription and summarization, keyword-triggered actions and agentic workflows. It serves large enterprises and public sector organizations. The vendor states 99.999% availability for its platform.

Page: https://slateindex.ai/brand/content-guru · data of 2026-11-03

## Facts

- Founded: 2005
- Headquarters: Bracknell, United Kingdom
- Employees: 501–1,000
- Deployment: Cloud
- Best for: Large enterprises and governments, including mission-critical public sector services.
- Compliance: FedRAMP Class D (High), SOC 2 Type II, ISO 27001, PCI DSS Level 4.0, ISO 9001

## Products

- storm: Cloud customer experience (CCaaS) platform for omni-channel customer engagement.
- brain: AI orchestration layer that supports the AI capabilities within the storm platform.
- Machine Agent: Virtual customer assistant that automates and conducts conversational engagement across channels.
- Agent Assist (brain Power): AI-powered real-time support tools for human agents, including knowledge assistance and next-best action.
- Real-Time Transcription and Summarization (RTAS): Real-time transcription and post-interaction summaries to reduce agent administration.
- Workforce Engagement Management: Contact center performance views from team level down to the individual agent.
- Journey Orchestration: Interfaces for building customer service flows and reporting without code.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 33 of 48 | 0.9 | 3 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 1.9 | 7.7% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Content Guru AI visibility profile”, https://slateindex.ai/brand/content-guru, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).