# Cresta

Cresta is an AI platform for contact centers that automates customer conversations and back-office processes, gives human agents real-time guidance, and analyzes conversations to show what drives outcomes. It works across voice, chat, email and SMS and connects to telephony, CRM and knowledge systems. Salesforce has signed a definitive agreement to acquire Cresta, and that deal has not yet closed.

Page: https://slateindex.ai/brand/cresta · data of 2026-11-03

## Facts

- Founded: 2017
- Headquarters: Sunnyvale, California, US
- Employees: 501–1,000
- Company type: Private, venture-backed
- Latest funding: Series D
- Best for: Large enterprises in regulated industries with high-volume contact centers
- Compliance: ISO/IEC 42001, ISO/IEC 27701, PCI-DSS

## Products

- AI Agent: Always-on customer-facing agent across voice, chat, email and SMS.
- Deputy Agent: Long-running agent that automates work from intent to completion across systems.
- Agentic Assist: Real-time guidance, knowledge and automation for human agents during conversations.
- Conversation Intelligence: Analysis of conversations and their outcomes to find what drives results.
- AI Analyst: Natural-language analytics interface within Cresta Insights.
- Knowledge Agent: Gives agents real-time answers during live interactions.
- Opera: No-code AI orchestration engine.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 34 of 48 | 0.9 | 3 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 1.0 | 3.9% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 1.9 | 7.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Cresta AI visibility profile”, https://slateindex.ai/brand/cresta, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).