# Crisp

Crisp is an all-in-one AI-powered multichannel messaging platform for customer support, sales and marketing. It gathers conversations from web chat, email, WhatsApp, Messenger, Instagram and other channels into one shared inbox. Its AI agent, Hugo, can be trained on a company's own content and deployed on chosen channels. Crisp is delivered as hosted software with web, mobile and desktop apps.

Page: https://slateindex.ai/brand/crisp · data of 2026-11-03

## Facts

- Founded: 2015
- Headquarters: Nantes, France
- Employees: 11–50
- Company type: Private, bootstrapped
- Latest funding: Bootstrapped
- Deployment: Hosted cloud software (SaaS)
- Best for: Small and medium-sized businesses looking for AI-powered omnichannel customer support software

## Products

- Shared Inbox: Centralizes conversations from all channels in one collaborative inbox.
- Chat Widget: Live chat on websites, landing pages and mobile apps.
- AI Agent (Hugo): Autonomous AI agent that handles customer conversations, trained on your own content.
- Knowledge Base: Help center for customers to find answers themselves.
- Support CRM: Built-in CRM that keeps customer data and past interactions in one place.
- Analytics: Day-by-day metrics on how support teams perform.
- Workflow Automation: No-code builder for chatbot and internal workflows.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 7 of 44 | 22.9 | 32 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 26.9 | 48.1% |
| google_ai_mode | 20.6 | 29.6% |
| perplexity | 21.3 | 40.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Crisp AI visibility profile”, https://slateindex.ai/brand/crisp, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).