# CXone

CXone is NiCE's cloud contact center platform, sold as multi-tenant SaaS running on AWS. It covers automatic call distribution, omnichannel routing, AI, workforce management, quality management, analytics, self-service, knowledge management, and proactive engagement. Reviewers describe it as powerful but complex to configure.

Page: https://slateindex.ai/brand/cxone · data of 2026-11-03

## Facts

- Headquarters: Ra'anana, Israel
- Employees: 5,000+
- Company type: Division of NiCE Ltd.
- Deployment: Cloud-native, multi-tenant SaaS on AWS
- Best for: Enterprises in regulated industries that need compliance and recording
- Compliance: PCI DSS, ISO 27001, SOC 2, HITRUST, IRAP, FedRAMP Moderate, CPNI, GDPR, SOX, HIPAA, CSA STAR Level 1

## Products

- CXone: Cloud contact center platform covering ACD, omnichannel, AI, workforce management, quality management, analytics, self-service, knowledge management and proactive engagement.
- CXone Expert: Knowledge management product, acquired as MindTouch in April 2021 and rebranded.
- CXone Open Cloud: Separate deployment option for specific regions or infrastructure.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 2 of 48 | 35.9 | 37 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 46.5 | 65.4% |
| google_ai_mode | 34.3 | 40.7% |
| perplexity | 26.9 | 33.3% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “CXone AI visibility profile”, https://slateindex.ai/brand/cxone, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).