# Dialpad

Dialpad is a cloud platform that combines AI agents, a contact center, sales tools, and business calling, messaging, and meetings. Its Support product adds real-time AI coaching, quality management, and workforce management on higher tiers. Dialpad Sell provides outbound calling with AI coaching and CRM sync, and Dialpad Connect is a team communications app.

Page: https://slateindex.ai/brand/dialpad · data of 2026-11-03

## Facts

- Founded: 2011
- Headquarters: San Ramon, California
- Employees: 1,001–5,000
- Company type: Private, venture-backed
- Latest funding: Series F
- Deployment: Cloud-based
- Best for: Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform.
- Compliance: SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019

## Products

- Dialpad Resolve: Agentic AI for voice and digital customer interactions, with prebuilt and custom AI agents.
- Dialpad Support: Voice and digital contact center with real-time AI coaching, quality management, and workforce management.
- Dialpad Sell: Outbound sales calling with real-time AI coaching, call transcription, and CRM integration.
- Dialpad Connect: Business calling, meetings, and messaging app for teams.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 11 of 48 | 14.5 | 22 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 13.1 | 23.1% |
| google_ai_mode | 16.1 | 29.6% |
| perplexity | 14.3 | 29.6% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Dialpad AI visibility profile”, https://slateindex.ai/brand/dialpad, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).