# Document360

Document360 is a knowledge base platform for building public help centers, product documentation, internal handbooks and SOPs. Editors write and organize content in a portal, and readers search or browse it on a branded site. Eddy AI adds AI search, an AI chatbot and writing tools to the platform.

Page: https://slateindex.ai/brand/document360 · data of 2026-11-03

## Facts

- Founded: 2017
- Headquarters: Swanley, England
- Employees: 201–500
- Company type: Private, bootstrapped
- Latest funding: Bootstrapped
- Deployment: Cloud SaaS on Azure, with private and regional hosting available.
- Best for: Support, technical writing, product management and engineering teams that publish customer-facing or internal documentation.
- Compliance: SOC 2 Type II, ISO 27001:2022, GDPR ready

## Products

- Document360 Knowledge Base: Portal for editors, writers and reviewers, and a branded site for customers and employees.
- Eddy AI: AI search, AI writing agent and content generation features inside the knowledge base.
- AI Chatbot: Add-on chatbot that answers from the knowledge base, websites, files, FAQs and helpdesk tickets.
- AI Premium Suite: Optional add-on for visual content authoring such as screen capture, step-by-step guides and interactive demos.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Knowledge Management | 5 of 52 | 18.6 | 32 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 15.0 | 37.0% |
| google_ai_mode | 18.3 | 33.3% |
| perplexity | 22.4 | 48.1% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Document360 AI visibility profile”, https://slateindex.ai/brand/document360, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).