# eGain

eGain's AI CX Automation Platform unifies trusted knowledge with GenAI to automate customer service, delivering answers across channels to customers, agents and employees. Its AI Knowledge Hub removes content silos, and the wider suite includes AI Agent, Smart Evaluator, Agentic Studio and Composer. eGain is a public company founded in 1997 and headquartered in Sunnyvale, California.

Page: https://slateindex.ai/brand/egain · data of 2026-11-03

## Facts

- Founded: 1997
- Headquarters: Sunnyvale, California, United States
- Employees: 501–1,000
- Company type: Public (NASDAQ: EGAN)
- Latest funding: Conventional debt (Oak Hill, sources conflict)
- Best for: Large enterprises and government organizations that run customer service and contact centers and need governed knowledge behind their AI.

## Products

- AI Knowledge Hub: Eliminates knowledge and content silos and guides users to trusted answers.
- AI Agent: Conversational guidance for customers, agents and employees.
- Smart Evaluator: Continuous quality assurance for AI-generated answers.
- Agentic Studio: Orchestrates multiple AI agents across voice, chat and CRM.
- Composer: Modular, full-stack developer platform for AI-knowledge business applications.
- eGain Connectors: Connects the knowledge platform to contact center, CRM and desktop tools.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Knowledge Management | 26 of 52 | 2.5 | 5 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 3.0 | 7.4% |
| google_ai_mode | 2.6 | 7.4% |
| perplexity | 2.0 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “eGain AI visibility profile”, https://slateindex.ai/brand/egain, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).