# EngageBay

EngageBay is a cloud-based all-in-one CRM for small businesses and startups. It combines email marketing and marketing automation, a sales CRM with deal pipelines and appointment scheduling, live chat, and a helpdesk with ticketing. It also includes an AI chatbot trained on a customer's own knowledge base. A free plan covers up to 15 users, and paid plans are priced per user per month.

Page: https://slateindex.ai/brand/engagebay · data of 2026-11-03

## Facts

- Founded: 2018
- Headquarters: Wilmington, Delaware, United States
- Employees: 51–200
- Company type: Private, bootstrapped
- Latest funding: Bootstrapped
- Deployment: Cloud (SaaS)
- Best for: Small businesses and startups that want marketing, sales and support in one low-cost tool
- Compliance: GDPR

## Products

- Marketing Bay: Email marketing, automation, forms, landing pages, SMS, push notifications and social media scheduling.
- CRM & Sales Bay: Contact and deal management, sales pipelines, appointment scheduling, calling and proposals.
- Service Bay: Helpdesk with ticketing, macros, canned responses and service automation.
- Live Chat: Website live chat with customer tracking and an AI chatbot.
- All-in-One Suite: Bundle of the marketing, sales and service modules in one plan.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| CRM | 26 of 39 | 1.4 | 2 |
| Marketing Automation | 29 of 46 | 1.8 | 3 |
| Email Marketing | 45 of 55 | 0.0 | 0 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 2.3 | 4.2% |
| google_ai_mode | 2.0 | 3.7% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “EngageBay AI visibility profile”, https://slateindex.ai/brand/engagebay, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).