# Five9

Five9 is a cloud contact center platform sold to enterprises. Its Engage product handles inbound and outbound voice, web chat, SMS, email, WhatsApp and video with AI agents and human handoff. Orchestrate routes interactions and automates agentic workflows, and Optimize uses GenAI to score interactions and report on trends and quality.

Page: https://slateindex.ai/brand/five9 · data of 2026-11-03

## Facts

- Founded: 2001
- Headquarters: San Ramon, CA
- Employees: 1,001–5,000
- Company type: Public (NASDAQ: FIVN)
- Latest funding: Post-IPO convertible
- Deployment: Cloud
- Best for: Enterprises that want AI and human agents on one contact center platform.
- Compliance: SOC 2 Type II, HIPAA, PCI-DSS, GDPR, C5, ISO 27001, DORA, ISO/IEC 27017:2015, CSA STAR, TX-RAMP Level 2, Cyber Essentials, CPNI

## Products

- Five9 Engage: Inbound and outbound voice, web chat, SMS, email, WhatsApp and video with AI agents and IVAs, handing off to live agents with context.
- Five9 Orchestrate: Genius AI routing that sends each interaction to its next step and automates agentic workflows across AI agents, human agents and connected systems.
- Five9 Optimize: GenAI quality scoring and coaching across interactions, trending topic analysis, forecasting and scheduling, with quality, journey and number-health metrics in one view.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 4 of 48 | 28.5 | 36 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 35.8 | 61.5% |
| google_ai_mode | 28.9 | 40.7% |
| perplexity | 20.9 | 33.3% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Five9 AI visibility profile”, https://slateindex.ai/brand/five9, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).