# FreeScout

FreeScout is a free, open source help desk and shared inbox built with PHP on the Laravel framework. It is self-hosted, runs on PHP/MySQL and can be deployed even on shared hosting. It brings email, WhatsApp, Telegram, Facebook, Slack, live chat and other channels into one place, with unlimited agents, tickets and mailboxes. Extra features such as knowledge base, live chat, SSO and workflows are sold as optional one-time-purchase modules.

Page: https://slateindex.ai/brand/freescout · data of 2026-11-03

## Facts

- Company type: Open source project
- Deployment: Self-hosted
- Best for: Teams that want a free, self-hosted Zendesk or Help Scout alternative with unlimited agents and mailboxes

## Products

- FreeScout Help Desk: Open source self-hosted help desk and shared inbox (AGPL-3.0).
- FreeScout Modules: Optional paid add-ons such as knowledge base, live chat, SAML SSO, workflows & SLA, and time tracking.
- FreeScout Mobile Apps: Mobile apps for support agents and administrators with the same functionality as the web version.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 31 of 37 | 0.7 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 1.3 | 3.7% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “FreeScout AI visibility profile”, https://slateindex.ai/brand/freescout, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).