# Freshworks

Freshworks is a public software company that makes cloud-based service and customer engagement software. Its main products are Freshservice, an IT and enterprise service management platform, Freshdesk, a help desk for customer support, and Freshsales, a CRM for sales teams. The products include Freddy AI features and AI agents for service teams.

Page: https://slateindex.ai/brand/freshworks · data of 2026-11-03

## Facts

- Founded: 2010
- Headquarters: San Mateo, California, United States
- Employees: 5,000+
- Company type: Public (NASDAQ: FRSH)
- Latest funding: IPO
- Deployment: Cloud
- Compliance: SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS

## Products

- Freshservice: AI-powered service operations platform for IT service management.
- Freshdesk: Cloud-based help desk software for customer support.
- Freshsales: CRM with built-in phone, email and chat, workflows and sales sequences.
- Freshdesk Contact Center: Contact center product in the Freshdesk line.
- Freshping: Uptime monitoring tool.
- Freshstatus: Status page tool.
- Freshteam: HR software.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 1 of 37 | 61.5 | 65 |
| CRM | 6 of 39 | 18.0 | 28 |
| Live Chat & AI Support | 8 of 44 | 22.1 | 34 |
| Contact Center | 20 of 48 | 6.5 | 12 |
| Knowledge Management | 41 of 52 | 1.3 | 3 |
| Sales Engagement | 49 of 59 | 0.0 | 0 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 67.4 | 85.2% |
| google_ai_mode | 65.0 | 77.8% |
| perplexity | 52.2 | 77.8% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Freshworks AI visibility profile”, https://slateindex.ai/brand/freshworks, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).