# Front

Front is a customer operations platform that combines shared inboxes, ticketing and omnichannel messaging (email, chat, SMS, WhatsApp, social) so support, sales and operations teams can handle customer requests together. It includes AI features such as the Autopilot AI agent, Copilot drafting assistant, Smart QA and Smart CSAT, and lets teams connect external AI agents. It is aimed at B2B teams handling complex, multi-team customer work.

Page: https://slateindex.ai/brand/front · data of 2026-11-03

## Facts

- Founded: 2013
- Headquarters: San Francisco, CA, United States
- Employees: 501–1,000
- Company type: Private, venture-backed
- Latest funding: Series C
- Deployment: Cloud (AWS), with U.S. or EU data hosting
- Best for: B2B customer support, sales, operations and account teams handling complex, multi-team customer requests
- Compliance: SOC 2 Type II, ISO 27001

## Products

- Autopilot: AI agent that resolves customer requests and runs Playbooks across systems, priced per conversation.
- Copilot: AI assistant that surfaces account signals, plans next steps and drafts replies.
- Compass: QA and improvement recommendations for AI agent performance.
- External Agents: Connect AI agents built elsewhere to collaborate with teams in Front.
- Resolve: Native self-serve chat support for websites or apps.
- Knowledge Base: Public or internal help center, multi-language on Enterprise.
- Ticketing and Shared Inbox: Collaborative inboxes with assignments, tags, comments and ticket tracking.
- Smart QA and Smart CSAT: AI-powered quality scorecards and survey-free satisfaction inference.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 11 of 37 | 6.0 | 12 |
| Live Chat & AI Support | 29 of 44 | 1.2 | 2 |
| Contact Center | 35 of 48 | 0.9 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 7.4 | 22.2% |
| google_ai_mode | 0.9 | 3.7% |
| perplexity | 9.8 | 18.5% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Front AI visibility profile”, https://slateindex.ai/brand/front, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).