# Genesys

Genesys Cloud CX is a cloud contact center platform covering digital channels, AI, workforce engagement, journey management and analytics. Genesys Engage is the legacy on-premises platform, and the company offers a migration path for customers who run it. The platform runs multicloud, and newer AI modules include Navigator, Orchestrator, Contextual Intelligence and AI Control Plane.

Page: https://slateindex.ai/brand/genesys · data of 2026-11-03

## Facts

- Founded: 1990
- Headquarters: Menlo Park, California
- Employees: 5,000+
- Company type: Private, private equity-owned
- Latest funding: Strategic investment led by Salesforce and ServiceNow
- Deployment: Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported.
- Compliance: PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX

## Products

- Genesys Cloud CX: Cloud contact center platform covering digital, AI, workforce engagement, journey management and analytics.
- Agentic Virtual Agent: Virtual agent launched by Genesys in March 2026.
- Genesys Engage: Legacy on-premises contact center platform.
- Navigator: AI module; expected general availability between November 1, 2026 and January 31, 2027.
- Orchestrator: AI orchestration module.
- Contextual Intelligence: AI module.
- AI Control Plane: AI orchestration control module announced at Xperience 2026.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 1 of 48 | 52.3 | 52 |
| Live Chat & AI Support | 30 of 44 | 1.0 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 59.6 | 76.9% |
| google_ai_mode | 51.3 | 59.3% |
| perplexity | 45.9 | 59.3% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Genesys AI visibility profile”, https://slateindex.ai/brand/genesys, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).