# Gladly

Gladly is an AI customer service and conversational commerce platform for retail and ecommerce brands. It keeps one lifelong customer record across chat, email, SMS, social media and voice, shared by AI and human agents. Its AI answers shopping and service questions on the brand's site, recommends products and hands off to human agents when needed.

Page: https://slateindex.ai/brand/gladly · data of 2026-11-03

## Facts

- Founded: 2014
- Headquarters: San Francisco, California, United States
- Employees: 201–500
- Company type: Private, venture-backed
- Latest funding: Funding round led by AVP
- Deployment: Cloud (SaaS)
- Best for: Retail and ecommerce brands that want one AI and agent platform for both selling and service
- Compliance: SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA

## Products

- Gladly AI: AI agent for shopping help and customer service on the brand's site and other channels.
- Customer Profile: Unified customer profile with history, preferences, loyalty status and relationships.
- Lifelong Customer Context: One lifelong customer record shared across channels, AI and human agents.
- Sidekick Sales: AI sales assistant.
- App Platform: Tools for building custom integrations.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 34 of 37 | 0.3 | 1 |
| Contact Center | 38 of 48 | 0.6 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.9 | 3.7% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Gladly AI visibility profile”, https://slateindex.ai/brand/gladly, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).