# Gorgias

Gorgias is a helpdesk and conversational AI platform for ecommerce brands, built around a native Shopify integration. It brings email, chat, SMS, WhatsApp, Instagram and Facebook conversations into one inbox with order and customer data beside each ticket. An AI Agent resolves routine inquiries and makes product recommendations, and Voice and SMS can be added to any plan.

Page: https://slateindex.ai/brand/gorgias · data of 2026-11-03

## Facts

- Founded: 2015
- Headquarters: San Francisco, CA, United States
- Employees: 201–500
- Company type: Private, venture-backed
- Latest funding: Series C
- Best for: Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform
- Compliance: SOC 2 Type II, HIPAA

## Products

- Gorgias Helpdesk: Omnichannel ecommerce helpdesk with a unified inbox and live Shopify data.
- AI Agent: AI that resolves support inquiries and helps customers browse and buy.
- Shopping Assistant: AI product recommendations to drive conversions and order value.
- Gorgias Voice: Phone support inside the helpdesk with full customer history and Shopify data.
- Gorgias SMS: SMS support channel add-on.
- Help Center: Self-service FAQ and knowledge base.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 12 of 37 | 4.7 | 11 |
| Live Chat & AI Support | 13 of 44 | 5.3 | 9 |
| Contact Center | 44 of 48 | 0.0 | 0 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 3.1 | 11.1% |
| google_ai_mode | 5.7 | 11.1% |
| perplexity | 5.2 | 18.5% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Gorgias AI visibility profile”, https://slateindex.ai/brand/gorgias, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).