# GoTo Connect

GoTo Connect is a cloud business phone and contact center product from GoTo. It combines a business phone system with video meetings, team messaging, and customer experience tools such as SMS, WhatsApp, web chat, and surveys. It is sold in tiers from Phone System up to Contact Center, and an AI Receptionist is available as an add-on.

Page: https://slateindex.ai/brand/goto-connect · data of 2026-11-03

## Facts

- Headquarters: Boston, Massachusetts, United States
- Employees: 1,001–5,000
- Company type: Division of GoTo
- Deployment: Cloud
- Best for: Small and midsize businesses, scalable to enterprises
- Compliance: SOC 2 Type II

## Products

- GoTo Connect Phone System: Cloud business phone system with calling, auto attendants, call routing, and built-in video meetings and messaging.
- GoTo Connect CX: Customer experience suite that centralizes voice, SMS, WhatsApp, social, and web chat conversations in one team inbox.
- GoTo Connect CX Complete: Top tier that combines the phone system, AI Receptionist credits, the full CX platform, and webinar capabilities.
- GoTo Connect Contact Center: AI-powered contact center with supervisor reporting, agent dashboards, auto dialer, and agent coaching tools.
- GoTo Connect AI Receptionist: Add-on AI virtual receptionist that answers calls around the clock, routes inquiries, and captures caller details for follow-up.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 32 of 48 | 1.1 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 3.1 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “GoTo Connect AI visibility profile”, https://slateindex.ai/brand/goto-connect, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).