# Halo (HaloITSM)

HaloITSM is an ITIL-aligned IT service management application for service desks. It covers incident, problem, change, configuration, service catalogue and knowledge management, with a self-service portal and asset management through a CMDB. The vendor says its AI features, including triage, summarising and categorising of incidents, are included as standard at no extra cost.

Page: https://slateindex.ai/brand/halo-haloitsm · data of 2026-11-03

## Facts

- Founded: 1994
- Headquarters: Stowmarket, England, United Kingdom
- Employees: 201–500
- Best for: Enterprises that need an AI-driven, ITIL-compliant service desk.
- Compliance: FedRAMP

## Products

- HaloITSM: All-in-one ITSM service desk software, ITIL-aligned, with AI features included as standard.
- Incident Management: ITIL-aligned incident handling with workflow automation and AI triage, summarising and categorising.
- Problem Management: Tracks and manages problems linked to incidents.
- Change Control: Plans, tracks and delivers organisational changes and standardises change processes.
- Configuration Management: CMDB for tracking configuration items and visualising dependencies between them.
- Service Catalogue: Self-service portal where users find and request services, with automated fulfilment.
- Knowledge Management: Knowledge creation and discovery with AI support.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 36 of 37 | 0.0 | 0 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Halo (HaloITSM) AI visibility profile”, https://slateindex.ai/brand/halo-haloitsm, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).