# HappyFox

HappyFox is a help desk platform that brings email, phone and social requests into one ticket queue, with Smart Rules automation, SLAs, a self-service help center, reporting and audit logs. Add-on products include HappyFox AI for ticket summaries and draft replies, Autopilot AI agents, a chatbot, Rise for quality assurance, and Workflows. It is used for customer, IT, HR and operations support, and the company also offers a Service Desk for IT service management and a CRM.

Page: https://slateindex.ai/brand/happyfox · data of 2026-11-03

## Facts

- Founded: 2012
- Headquarters: Southlake, Texas, United States
- Employees: 51–200
- Company type: Private, bootstrapped
- Latest funding: Bootstrapped
- Deployment: Cloud (SaaS)
- Best for: Customer, IT, HR and operations support teams that want a configurable help desk with fast implementation.
- Compliance: SOC 2 Type II

## Products

- Help Desk: AI-powered omnichannel ticketing with automation, SLAs, self-service and reporting.
- Service Desk: IT service management for assets, changes and approvals.
- Contact Center Suite: Contact center platform with all AI products included.
- HappyFox CRM: AI-native CRM for SaaS companies.
- HappyFox AI: AI assistance to summarize tickets, draft replies and surface answers.
- Autopilot: Autonomous AI agents that resolve repetitive tasks end to end.
- Assist AI: AI-powered employee support inside Slack and Microsoft Teams.
- Chatbot: Self-service bot that answers from the knowledge base and hands off to agents.
- Workflows: Process automation across the support stack.
- Rise: Quality assurance with scorecards and agent feedback.
- HappyFox AEO: Answer engine optimization for how AI represents a brand.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 15 of 37 | 4.1 | 8 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 6.8 | 14.8% |
| google_ai_mode | 1.1 | 3.7% |
| perplexity | 4.3 | 11.1% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “HappyFox AI visibility profile”, https://slateindex.ai/brand/happyfox, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).