# Help Scout

Help Scout is a customer support platform built around a shared Inbox that brings email, SMS, social, chat and voice into one workspace. It includes Envoy, an AI agent that answers customer requests, Copilot for AI drafts and triage, and Signal for reporting and trend monitoring. It also offers knowledge base (Docs) sites and an embeddable Beacon widget.

Page: https://slateindex.ai/brand/help-scout · data of 2026-11-03

## Facts

- Founded: 2011
- Headquarters: Boston, MA, United States
- Employees: 201–500
- Company type: Private, venture-backed
- Latest funding: Series B1
- Deployment: Cloud (hosted on AWS)
- Best for: Small businesses, growing companies and non-profits that want simple, multichannel customer support
- Compliance: SOC 2 Type II, HIPAA

## Products

- Inbox: Shared inbox combining email, SMS, social, chat and voice with automatic assignment and workflows.
- Envoy: AI agent, Scout, that resolves customer requests, priced per resolution.
- Copilot: AI assistant for drafting replies, answering questions from the knowledge base and triage suggestions.
- Signal: Insights and reporting that surface emerging issues and drifting accounts.
- Docs: Searchable, branded knowledge base sites.
- Beacon: Embeddable support widget with contact forms, live chat and help articles.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 4 of 37 | 29.8 | 42 |
| Live Chat & AI Support | 14 of 44 | 4.7 | 10 |
| Knowledge Management | 30 of 52 | 2.3 | 5 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 31.1 | 55.6% |
| google_ai_mode | 29.8 | 44.4% |
| perplexity | 28.3 | 55.6% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Help Scout AI visibility profile”, https://slateindex.ai/brand/help-scout, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).