# HelpCrunch

HelpCrunch is a customer communication platform that combines multichannel live chat, chatbots and AI agents, a shared inbox, a knowledge base, popups and email marketing. Its AI editor helps staff write replies and help articles, and its AI tools cover reply suggestions and knowledge base search. The vendor describes it as serving support, sales and marketing teams in one place.

Page: https://slateindex.ai/brand/helpcrunch · data of 2026-11-03

## Facts

- Founded: 2016
- Headquarters: Wilmington, DE, United States
- Employees: 11–50
- Company type: Private company
- Latest funding: Seed
- Best for: Businesses of all sizes, big and small, that want support, sales and marketing tools in one platform

## Products

- AI Agents and Chatbots: Automated chatbots and AI agents that handle customer inquiries 24/7.
- Live Chat: Multichannel chat widget for live support across channels and messengers.
- Shared Inbox: One dashboard for messages from live chat, email, WhatsApp, Instagram and other channels.
- Knowledge Base: Editor for building a self-service help center, usable standalone or inside the widget.
- Popups and Email Marketing: Popups, auto messages and email sequences for lead generation and marketing.
- Mobile Apps and SDK: iOS, Android and React Native SDKs for in-app messaging.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 39 of 44 | 0.3 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “HelpCrunch AI visibility profile”, https://slateindex.ai/brand/helpcrunch, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).