# HelpDocs

HelpDocs is knowledge base software for publishing a help center, keeping internal documentation, and serving the same answers to customers, staff, and AI assistants. It includes HelpDocs AI for drafting and rewriting articles, a Lighthouse widget for embedding help inside an app, and an MCP server that lets tools such as Claude and ChatGPT search and update articles. The vendor states 99.99%+ uptime across billions of knowledge base views.

Page: https://slateindex.ai/brand/helpdocs · data of 2026-11-03

## Facts

- Founded: 2016
- Headquarters: London, United Kingdom
- Employees: 1–10
- Company type: Private, bootstrapped
- Latest funding: Bootstrapped
- Deployment: Hosted knowledge base with custom domain, SSL certificate, and subfolder hosting
- Best for: Small and growing teams that want one maintained set of answers for customers, staff and AI tools, without a full support suite.

## Products

- Migrate: Moves existing docs in from other platforms by connecting to them, uploading files, or crawling a live help center.
- Create and Manage: Writing, organizing and maintaining articles in one knowledge base, with Clips and Variables for reusable content.
- Connect: Delivers answers inside your product, in Slack, and to AI assistants and support bots.
- Govern: Permissions, SSO, and audit trails for internal and public documentation.
- Optimize: Analytics to improve content.
- HelpDocs AI: AI drafts, rewrites, metadata generation and Ask AI, drawn from the team's published articles.
- MCP server: Connects Claude, ChatGPT, Cursor and other MCP clients to the knowledge base to search, read and update articles.
- Lighthouse widget: Embeds help search and answers inside a website or app.
- Multilingual: Translates docs into multiple languages, depending on plan.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Knowledge Management | 24 of 52 | 2.9 | 4 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 3.3 | 7.4% |
| google_ai_mode | 5.4 | 7.4% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “HelpDocs AI visibility profile”, https://slateindex.ai/brand/helpdocs, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).