# Helpjuice

Helpjuice is knowledge base software for building a searchable help center, FAQs, documentation and standard operating procedures for customers and employees. Its AI search and chatbot answer questions from the knowledge base content, and a Chrome extension lets users reach articles from the browser. The platform supports integrations with tools such as Salesforce, Confluence, Slack and Zendesk.

Page: https://slateindex.ai/brand/helpjuice · data of 2026-11-03

## Facts

- Founded: 2011
- Headquarters: Miami, FL, United States
- Employees: 51–200
- Company type: Private
- Latest funding: Seed (Capital Factory, Forum Ventures)
- Deployment: Cloud-hosted, with on-premises installations also supported
- Best for: Companies whose customer support teams and employees need self-service answers from a single searchable knowledge base.
- Compliance: GDPR Ready

## Products

- Helpjuice Knowledge Base: Hosted knowledge base for help articles, FAQs, documentation and procedures, with a visual editor, analytics and access control.
- Swifty AI: AI search and chatbot that answers questions from the knowledge base content and shows citations.
- Helpjuice Chrome Extension: Browser extension that gives quick access to knowledge base content and auto-updates as the knowledge base changes.
- Step-by-Step Tutorial Builder: Tool for creating visual, interactive tutorials and how-to guides for onboarding and training.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Knowledge Management | 29 of 52 | 2.4 | 5 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 2.6 | 7.4% |
| google_ai_mode | 3.5 | 7.4% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Helpjuice AI visibility profile”, https://slateindex.ai/brand/helpjuice, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).