# Helply

Helply is a customer support platform that combines a help desk (shared inbox, ticketing, live chat, knowledge base, analytics, customer records and workflows) with AI agents. A Support Agent answers customers across channels, an Assist Agent helps human reps inside tickets, and Background Agents monitor conversations for churn risk, revenue signals, feature requests and knowledge gaps. It is built by the team behind Groove, and pricing gives unlimited users with AI work billed in credits.

Page: https://slateindex.ai/brand/helply · data of 2026-11-03

## Facts

- Founded: 2025
- Headquarters: Newport, Rhode Island, United States
- Employees: 11–50
- Company type: Private
- Deployment: Cloud
- Best for: SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team.
- Compliance: SOC 2 Type II, GDPR

## Products

- Help Desk: Shared inbox and ticketing with views, routing, custom fields, SLAs and collision detection.
- Support Agent: AI agent that resolves customer issues end to end across channels and hands off to humans when needed.
- Assist Agent: AI teammate that investigates, summarizes and drafts replies inside tickets.
- Background Agents: Churn, Knowledge, Revenue, Feature Request and Insights agents that monitor conversations, plus custom agents.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 28 of 37 | 1.0 | 2 |
| Sales Engagement | 34 of 59 | 1.5 | 5 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 2.0 | 3.7% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Helply AI visibility profile”, https://slateindex.ai/brand/helply, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).