# HelpSpot

HelpSpot is help desk software that converts email from multiple mailboxes into tracked tickets with single-owner assignment and collision detection. It includes automation rules, SLA tracking, reporting, satisfaction surveys, a customer portal with knowledge base, AI drafting and summaries, and an API with webhooks. It can be run in HelpSpot's US or EU cloud or self-hosted, at the same price.

Page: https://slateindex.ai/brand/helpspot · data of 2026-11-03

## Facts

- Founded: 2004
- Headquarters: Poughkeepsie, New York, United States
- Employees: 1–10
- Company type: Private, bootstrapped
- Latest funding: Bootstrapped
- Deployment: Cloud (US or EU) or self-hosted
- Best for: Internal IT, HR and facilities teams and customer support teams moving off shared inboxes, including those needing self-hosting.

## Products

- Ticketing: Converts email, portal and API requests into tracked tickets with ownership and custom fields.
- Reporting & Analytics: Tracks response times, resolution rates and agent performance.
- Satisfaction Surveys: Measures CSAT and loyalty.
- Automation: Rules for routing, escalation, auto-replies and SLA alerts.
- HelpSpot AI: Smart drafting, summaries, auto-categorization and translation.
- Self Service & Knowledge Base: Customer portal and self-service help centers.
- API & Webhooks: Developer tools for integration and headless support.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 14 of 37 | 4.4 | 10 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 13.2 | 37.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “HelpSpot AI visibility profile”, https://slateindex.ai/brand/helpspot, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).