# Hiver

Hiver is a customer service platform offered in two variants: Hiver in Gmail, a help desk that runs inside Gmail, and Hiver Omni, a standalone omnichannel platform. It provides shared inboxes, ticketing, email, live chat, Slack, voice, SMS, WhatsApp and social channels in one workspace. AI Agents, AI Copilot, AI QA and AI Insights handle request resolution, reply drafting, quality review and support analytics, alongside rule-based automations and integrations with tools such as Salesforce, Jira, NetSuite and Shopify.

Page: https://slateindex.ai/brand/hiver · data of 2026-11-03

## Facts

- Founded: 2011
- Headquarters: San Jose, California, United States
- Employees: 201–500
- Company type: Private, venture-backed
- Latest funding: Series B
- Deployment: Cloud (SaaS); runs inside Gmail or as a standalone web application
- Best for: Support teams handling complex, cross-team requests, including teams that work from Gmail
- Compliance: GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA

## Products

- Hiver Omni: Standalone omnichannel customer service platform covering email, chat, Slack, voice, WhatsApp and social.
- Hiver in Gmail: Help desk that adds shared inboxes, workflows and AI inside Gmail.
- AI Agents: Resolve multi-step, cross-system customer requests end to end.
- AI Copilot: Investigates issues, surfaces answers and drafts replies for agents.
- AI Insights: Categorizes conversations into topics to reveal support drivers.
- AI QA: Grades responses against quality standards and surfaces coaching gaps.
- Customer Intelligence: Tracks customer health and sentiment across tickets, CRM, calls and usage.
- Voice: Add-on for inbound and outbound calls with recordings, transcripts and AI summaries.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 22 of 37 | 1.9 | 4 |
| Live Chat & AI Support | 34 of 44 | 0.7 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.9 | 3.7% |
| google_ai_mode | 1.1 | 3.7% |
| perplexity | 3.5 | 7.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Hiver AI visibility profile”, https://slateindex.ai/brand/hiver, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).