# Infobip

Infobip is a cloud communication platform-as-a-service that lets businesses engage customers over SMS, email, voice, RCS, WhatsApp, Viber, in-app messaging and other channels through APIs and drag-and-drop tools. Its product range also includes a cloud contact center, a chatbot builder, a customer data platform, and authentication and fraud protection. Its AgentOS agentic AI platform was announced in 2026.

Page: https://slateindex.ai/brand/infobip · data of 2026-11-03

## Facts

- Founded: 2006
- Headquarters: London, United Kingdom
- Employees: 1,001–5,000
- Latest funding: Debt facility (BlackRock and Blue Owl as lenders)
- Best for: Enterprises and digital natives that need to message customers across many channels and countries
- Compliance: ISO 9001, ISO 27001, ISO 27018, ISO 22301, SOC 2 Type 2, CSA STAR Level 1 registration, Spain ENS basic compliance

## Products

- AgentOS: Agentic AI platform
- Journey orchestration: Orchestrates customer journeys across channels
- AI agents: AI agents for customer interactions
- AI chatbot builder: Builds chatbots with drag and drop tools
- Cloud contact center: Contact center with automatic agent assignment and load-balancing or round-robin modes
- Customer data platform: Customer data management across channels
- Conversational AI: Two-way conversational messaging
- Voice AI Agents: AI agents for voice conversations
- Insights and analytics: Reporting on customer engagement
- Programmable Channels: APIs for SMS, RCS, email, MMS, voice, live chat, video, in-app, push, WhatsApp, Viber, Messenger, Instagram and Telegram
- CPaaS X API: Modular API stack for platforms to scale
- Authentication API: Customer authentication and verification

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 40 of 48 | 0.3 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 1.0 | 3.9% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Infobip AI visibility profile”, https://slateindex.ai/brand/infobip, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).