# JivoChat

JivoChat is a live chat and omnichannel messaging platform for websites. It brings website chat, WhatsApp, Instagram, Facebook, Telegram, email and phone calls into one shared workspace for customer service and sales teams. Its AI Agent answers standard requests automatically, and the vendor offers a free plan for up to five agents.

Page: https://slateindex.ai/brand/jivochat · data of 2026-11-03

## Facts

- Founded: 2012
- Headquarters: Vitória, Espírito Santo, Brazil
- Employees: 51–200
- Company type: Division of Sberbank
- Deployment: Website widget with desktop, mobile and browser apps
- Best for: Small and mid-size businesses that want live chat and social messaging in one inbox at a low price

## Products

- JivoChat Live Chat: Live chat widget for websites with visitor monitoring, pre-chat buttons and file sharing.
- JivoChat Omnichannel Inbox: Single workspace for website chat, WhatsApp, Instagram, Facebook, Telegram and email messages.
- AI Agent: Automated answers to frequently asked questions that hands complex requests to live operators.
- AI Assistant: Integrated OpenAI-based tool that helps support staff write replies.
- Jivo Marketing: Marketing tools for proactive chats, campaigns and lead sources.
- Telephony Plus: Phone number connection with call management and voice quality monitoring, including IVR.
- Videocalls: Video calls held inside the chat window.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 18 of 44 | 2.9 | 5 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 8.7 | 18.5% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “JivoChat AI visibility profile”, https://slateindex.ai/brand/jivochat, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).