# Kayako

Kayako is a help desk and customer support platform with an omnichannel inbox for email, live chat, social and voice, plus ticketing, a knowledge base, workflow automation, SLA management and analytics. Its AI support agent, Kay, triages tickets, drafts replies and takes actions such as refunds and account updates, and can run inside Kayako One or on top of Zendesk, Freshdesk, Intercom or Salesforce. Deployment is led by Kayako's own implementation team in phases. Kay is priced at $1 per resolved ticket.

Page: https://slateindex.ai/brand/kayako · data of 2026-11-03

## Facts

- Founded: 2001
- Headquarters: Austin, Texas, United States
- Employees: 51–200
- Company type: Private
- Latest funding: Acquisition by ESW Capital
- Deployment: Cloud
- Best for: Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one
- Compliance: SOC 2 Type II, GDPR

## Products

- Kayako One: Full help desk platform with unified inbox, ticketing, knowledge base, live chat, automation, reporting and the Kay AI agent.
- Kay AI Agent: AI support agent that triages, drafts replies and resolves tickets with actions, usable on Kayako or existing help desks.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 37 of 37 | 0.0 | 0 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Kayako AI visibility profile”, https://slateindex.ai/brand/kayako, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).