# Klaviyo

Klaviyo is an autonomous B2C CRM that unifies a built-in customer data platform with email, SMS, RCS, WhatsApp, mobile push and web events in one customer profile. Its AI agents include Composer, which plans and launches campaigns that users approve, and Customer Agent, which answers customer service questions. Marketing, analytics and service run on the same customer data, and the platform is sold to ecommerce and other B2C brands.

Page: https://slateindex.ai/brand/klaviyo · data of 2026-11-02

## Facts

- Founded: 2012
- Headquarters: Boston, MA, United States
- Employees: 1,001–5,000
- Company type: Public (NYSE: KVYO)
- Latest funding: IPO
- Best for: Ecommerce and direct-to-consumer brands that want email, SMS and customer data in one platform, from small businesses starting on the free plan to large enterprises.
- Compliance: SOC 2 Type II, ISO 27001, ISO 27017

## Products

- Email Marketing: Personalized email campaigns and automated flows built on unified customer profiles.
- SMS Marketing: Automated and personalized text message marketing with compliance tools.
- WhatsApp Marketing: Marketing messages sent over WhatsApp within the same customer profile.
- Mobile Push: Push notifications for mobile app marketing.
- RCS for Business: Rich messaging channel for brand messages.
- Customer Hub: Customer data capture and sign-up tools feeding the customer profile.
- Reviews: Product review collection and display for marketing.
- Social Marketing: Social channel marketing within the Klaviyo platform.
- Composer: AI marketing agent that turns a prompt or customer data into campaigns and flows for approval.
- Customer Agent: AI customer service agent that answers customer questions and helps with purchases.
- Helpdesk: Ticket management for customer service with shared customer profiles.
- Klaviyo Data Platform: Customer data platform that unifies behavioral, transactional and engagement data in real time.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Email Marketing | 6 of 55 | 24.0 | 33 |
| Marketing Automation | 6 of 46 | 21.6 | 33 |
| E-Commerce Platforms | 21 of 43 | 1.4 | 3 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 29.1 | 51.8% |
| google_ai_mode | 19.6 | 29.6% |
| perplexity | 23.3 | 40.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Klaviyo AI visibility profile”, https://slateindex.ai/brand/klaviyo, data of 2026-11-02. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).