# Kustomer

Kustomer is a customer service CRM and help desk platform that unifies customer data, conversations and AI-powered workflows in one workspace. It supports omnichannel messaging across chat, email, text, voice, Slack, social and WhatsApp, with routing, SLA management, workflows and reporting. AI agents (Concierge) handle customer requests while Envoy assists human reps, and Architect is used to build and improve customer experiences. Kustomer AI can also be sold as a standalone layer on top of existing helpdesks such as Zendesk.

Page: https://slateindex.ai/brand/kustomer · data of 2026-11-03

## Facts

- Founded: 2015
- Headquarters: New York City, NY, United States
- Employees: 201–500
- Company type: Private, venture-backed
- Latest funding: Series B
- Deployment: Cloud (SaaS)
- Best for: B2C and B2B companies with high-volume, multi-channel customer service that want CRM-style customer context and AI automation
- Compliance: SOC 2, ISO 27001, ISO 27701, ISO/IEC 42001, GDPR, HIPAA

## Products

- Kustomer Concierge: AI agent that resolves customer requests across channels using full customer context.
- Kustomer Envoy: AI assistance giving human reps context, intelligence and tools in each interaction.
- Kustomer Architect: Tool to build, deploy, analyze and improve customer experiences.
- Customer Service CRM: Unified customer timeline with custom objects, attributes, tasks and permissioning.
- Omnichannel: Integrated support across chat, email, text, voice, social and messaging channels.
- Workflows & Automation: Business rules, workflows and smart routing to automate support tasks.
- Reporting & Analytics: Real-time reports and dashboards for CX organizations.
- Data Explorer: Tool to turn customer data into real-time understanding.
- Kustomer Voice: Pay-as-you-go voice, SMS and transcription.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 32 of 37 | 0.7 | 2 |
| Contact Center | 47 of 48 | 0.0 | 0 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.9 | 3.7% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 1.1 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Kustomer AI visibility profile”, https://slateindex.ai/brand/kustomer, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).