# LiveAgent

LiveAgent is cloud help desk software that turns email, live chat, phone calls, social media messages and contact forms into tickets in one shared inbox. It includes a built-in call center, a knowledge base and customer portal, and AI agents that answer chats, draft replies and summarize tickets. It is made by Quality Unit, based in Bratislava, Slovakia.

Page: https://slateindex.ai/brand/liveagent · data of 2026-11-03

## Facts

- Founded: 2004
- Headquarters: Bratislava, Slovakia
- Employees: 51–200
- Company type: Private, bootstrapped
- Latest funding: Bootstrapped
- Deployment: Cloud only
- Best for: Small and growing support teams that want email, chat, phone and social in one inbox
- Compliance: GDPR

## Products

- Help Desk & Ticketing: Shared inbox that turns email, chat, calls and social messages into trackable tickets with automation rules.
- Live Chat: Real-time website chat with typing preview and proactive invitations.
- Call Center: Inbound and outbound calls with IVR, routing, recording, video calls and AI transcripts.
- Social Media: Answer Facebook, Instagram, WhatsApp, X, Viber and Telegram messages in the inbox.
- Knowledge Base: Public and internal knowledge bases, customer portal and community forum.
- AI Agents: AI chatbot, answer assistant, ticket summary, human handover and autoresponder running on your own AI provider.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 10 of 44 | 8.5 | 14 |
| Help Desk | 13 of 37 | 4.6 | 9 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 3.5 | 11.1% |
| google_ai_mode | 2.8 | 7.4% |
| perplexity | 19.3 | 33.3% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “LiveAgent AI visibility profile”, https://slateindex.ai/brand/liveagent, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).