# LiveChat

Text is live chat software for websites, sold by the team behind LiveChat. It pairs live chat with an AI Agent that answers customer questions around the clock and hands complex requests to staff, plus a shared inbox, ticketing, and reports that show sales from chats. It integrates with Shopify, WordPress, WooCommerce and other eCommerce and CMS platforms, and is priced per user per month.

Page: https://slateindex.ai/brand/livechat · data of 2026-11-03

## Facts

- Founded: 2002
- Headquarters: Wrocław, Poland
- Employees: 201–500
- Latest funding: Management buyout
- Deployment: Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany
- Best for: Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan.
- Compliance: SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business

## Products

- Text live chat: Website live chat with visitor tracking, a shared inbox, chat routing, and a customer details panel.
- Text AI Agent: AI agent that answers customer questions from a knowledge base, runs intent-based skills, and hands chats to staff with context attached.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 3 of 44 | 40.1 | 50 |
| Help Desk | 25 of 37 | 1.4 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 38.0 | 66.7% |
| google_ai_mode | 31.7 | 44.4% |
| perplexity | 50.7 | 74.1% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “LiveChat AI visibility profile”, https://slateindex.ai/brand/livechat, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).