# LivePerson

LivePerson's Conversational Cloud platform lets brands orchestrate AI agents and human agents across voice and messaging channels. Syntrix simulates customer interactions so AI agents can be validated and live agents trained before they reach customers. Conversational Intelligence tools analyze conversation data for reporting and insights.

Page: https://slateindex.ai/brand/liveperson · data of 2026-11-03

## Facts

- Founded: 1995
- Company type: Division of SoundHound AI
- Latest funding: Post-IPO debt from Lynrock Lake LP
- Best for: Large enterprises running high-volume customer conversations across voice and messaging
- Compliance: SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST

## Products

- Conversational Cloud: Platform for orchestrating AI agents and human agents across voice and messaging, with an open design that supports bring-your-own LLM.
- Syntrix: Simulation and evaluation platform for validating AI agents and training live agents before they interact with customers.
- Conversational Intelligence: Analytics across voice and messaging, including Report Center, Analytics Studio and Generative Insights.
- Conversation Builder: Bot builder that lets non-technical staff create, optimize and visualize bots across consumer messaging channels.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 25 of 44 | 1.5 | 4 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 2.6 | 7.4% |
| perplexity | 1.9 | 7.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “LivePerson AI visibility profile”, https://slateindex.ai/brand/liveperson, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).