# ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an IT service management and help desk product developed by ManageEngine, the enterprise IT management division of Zoho Corporation. It provides ITIL-aligned workflows, ticket automation and asset management, and can be installed on premises or run from the cloud. The cloud version includes generative AI features powered by the Zia AI engine.

Page: https://slateindex.ai/brand/manageengine-servicedesk-plus · data of 2026-11-03

## Facts

- Headquarters: Del Valle, Texas, United States
- Employees: 5,000+
- Company type: Division of Zoho Corporation
- Deployment: On-premises and cloud
- Compliance: ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 17 of 37 | 3.1 | 8 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 5.7 | 18.5% |
| google_ai_mode | 2.6 | 7.4% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “ManageEngine ServiceDesk Plus AI visibility profile”, https://slateindex.ai/brand/manageengine-servicedesk-plus, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).