# Microsoft Dynamics 365 Contact Center

Dynamics 365 Contact Center is a cloud-based contact center platform from Microsoft that covers self-service, agent assist and operations. It handles voice, chat, SMS, email, WhatsApp and social channels in one agent workspace. It can run standalone or alongside Dynamics 365 Customer Service and other supported CRMs such as Salesforce. Routing combines AI models and rules, and its IVRs are powered by Microsoft Copilot Studio.

Page: https://slateindex.ai/brand/microsoft-dynamics-365-contact-center · data of 2026-11-03

## Facts

- Company type: Division of Microsoft
- Deployment: Cloud-based
- Compliance: ISO/IEC 27001, FedRAMP High (Government Community Cloud, reported)

## Products

- Dynamics 365 Contact Center: Cloud contact center with voice, digital messaging, AI routing, Copilot Studio IVRs, supervisor tools and workforce management.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 13 of 48 | 12.3 | 18 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 21.0 | 38.5% |
| google_ai_mode | 9.3 | 14.8% |
| perplexity | 6.7 | 14.8% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Microsoft Dynamics 365 Contact Center AI visibility profile”, https://slateindex.ai/brand/microsoft-dynamics-365-contact-center, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).