# Microsoft Dynamics 365 Customer Insights

Customer Insights is a customer data platform from Microsoft with a unified customer profile and AI features, built on Microsoft Azure. It consists of two applications: Customer Insights – Data, the CDP, and Customer Insights – Journeys, which handles journey orchestration and was formerly known as Dynamics 365 Marketing. Licensing is prepaid capacity pooled at the tenant level, with no prerequisite purchase required.

Page: https://slateindex.ai/brand/microsoft-dynamics-365-customer-insights · data of 2026-11-02

## Facts

- Headquarters: Redmond, Washington
- Employees: 5,000+
- Company type: Division of Microsoft
- Deployment: Cloud, built on Microsoft Azure
- Best for: Organizations already using Microsoft tools

## Products

- Customer Insights – Data: Customer data platform with a unified customer profile and AI features.
- Customer Insights – Journeys: Journey orchestration for marketing, formerly known as Dynamics 365 Marketing.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Marketing Automation | 19 of 46 | 5.5 | 12 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 9.1 | 25.9% |
| google_ai_mode | 7.4 | 18.5% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Microsoft Dynamics 365 Customer Insights AI visibility profile”, https://slateindex.ai/brand/microsoft-dynamics-365-customer-insights, data of 2026-11-02. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).